Refund Policy

We want you to be delighted every time you shop with so we have a 'no quibble' return policy. You have a right to cancel in writing any order placed on our website up to 14 (fourteen) calendar days from the date of receipt. As long as we receive the returned item we'll exchange or refund it.

We will cover the return delivery cost if the item was sent to you in error, or if the item is faulty, damaged or defective. Otherwise, the costs fall to you.This returns policy does not affect your statutory rights. 

If your quote for returning an item exceeds £10.00 please contact us and we can possibly arrange to have it collected. The charge for collecting small items would be £10, to be deducted from any refund. Larger items will be charged at freight rates and we will have to get quotes. We will agree this with you before any arrangements are made. Please note we cannot arrange collections from overseas locations.

If there is an issue with a product on your delivery then please contact us via email to in the first instance or telephone 01582 622828. All damages and discrepancies must be reported within 2 days and we would appreciate if you could photograph any damage or quality issues with a digital camera and email relevant photographs. This will help us see the issue and allow us to offer advice if needed and identify any product issues. Please also ensure that you keep any original packaging. This will be required in the case of a collection being being arranged.